NOt so great. We have several policies with them and it seems there is always somethign wrong. However, they do work with me to correct it which is nice. I do like that it is a small office so they know our names. I think it's quite expensive, I just got a quote from Progressive that might save us $700 a year. They dropped the ball on our house insurance which almost lead to us not being able to close on time--they are somewhat scatter brained. Again, when you get thme on the phone they are nice and seem to know what they are doing.