I went in the week before school and knew that it was going to be busy. When I walked in, I was not greeted other than a nod of a head from an employee. I sat down and waited 5 minutes before someone was done with a hair cut. Meanwhile 2 more customers came in and were waiting. I went up and (long story short) the lady did not know what was going on. I ended up leaving the place.
I did write to the owner, who called me personally and apologized. He sent me out a free haircut. I will try them again since I never had such a bad experience.