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Fantasia Pet Hotel - 14 Reviews - 6340 N Virginia St, Reno, NV - Specialty Animal Services Reviews - Phone (775) 322-1199

Fantasia Pet Hotel

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6340 N Virginia St
Reno, NV 89506
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(775) 322-1199
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Reviews

( 8 )
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Best

I found Fantasia by their web site. I came into town to visit family for Christmas/New Years. The man on the phone that made my reservation was very nice and informative. He expl...

Worst

Fantasia Pet hotel use to be the best place to leave your pet, but since the new owner James took over apparently misplacing items is not uncommon. Pros: Place is clean Con...

Editorial review from Citysearch 12/13/2013

I have boarded my dogs with Fantasia Pet Hotel for over 20 years. I have been very satisfied with the care. Unfortunately the owners have no loyalty to there customers and therefore we will not be returning. more

Editorial review from Citysearch 10/14/2013

We are very happy with Fantasia Pet Resort. We initially found them when we moved from Germany to Reno and they have proved to be reliable and customer focused. We recommend them to friends when they are looking for a pet hotel. They really take care of our dog. Thank you. more

Ignorance and neglect 3/27/2012

I've heard mixed reviews about the kennel and wanted to try something new. Overall I wasn't impressed. My doxie stayed for two nights a couple weeks ago and I brought her own food because she's very picky but her food had never been touched. No one could tell me if she had been eating at all since she wasn't eating her food (or it was never given to her) but I know this much, she came home extremely dehydrated. She had severe diarrhea for days after coming home! I am giving 2 stars because the grounds and buildings were clean othewise it would have been 1 star because of the neglect. I do find it convenient that after another poor review, there are three reviews that sound like the same person wrote them. It's probably the only way the owner can keep positive reviews, write them himself more

Outstanding!!! 1/6/2011

I found Fantasia by their web site. I came into town to visit family for Christmas/New Years. The man on the phone that made my reservation was very nice and informative. He explained to me what they provide and what to bring for my dogs stay. I checked my dog in along with several other people. When I checked in my dog I chose some snacks and grooming while my dog stayed for the weekend. The people that helped me were very nice, and very organized for such a busy day. When I came to pick up my dog I was given a gift bag with a present for my dog and a present for me. My dog was happy and had a holiday scarf on when he met me in the office. His hair cut looked great, they even washed and folded his blanket. I am very happy I found Fantasia and will definitely use them again, I wish I had a place like this back home!!! HIGHLY RECCOMEND THIS KENNEL TO ALL more

Lovely Kennel 8/17/2010

I was referred to Fantasia by the Eldorado. I was in town for Hot August Nights. I left my dog in their care for 4 nights. The employees in the office were very nice, offered a tour of the building my dog would be staying in. The kennel was neat, smelled clean and the other dogs looked happy with wagging tails as I looked about. Pricing for my dog stay was terrific, but most of all my dog was just as happy when I checked him in and when I checked him out. I brought his own toy and blanket. Both were neatly folded and returned when we left. I come in to Reno every year for Hot August Nights and I will use Fantasia again for my dog! more

Wonderful Pet Care 8/16/2010

Since moving to Reno in 2007, Fantasia Pet Resort has been the only home away from home for our Schnauzer, Scooter. I have found the owners always pleasant, the kennel extremely clean, and the care my dog receives to be the best I could expect. The kennel hours are extremely convenient, too. Grooming is also available, and the ladies always do a great haircut. When my dog needs meds, everything is written down and gone over with me in detail. His toys are always returned clean, and most of all, Scooter seems very happy. I would highly recommend Fantasia for your pets next vacation. He will be very happy...and you can be assured that your pet is receiving the best care possible. more

***False Review Posting*** 5/5/2010

Both reviews titled ""They killed my precious cat"" and ""One Pro many Cons"" are false. Both of these reviews were made by a former disgruntled employee who was recently terminated! more

They killed my precious cat! 4/12/2010

I left my cat in their service for just over a week and she died two days later after an excruciating battle at my vet because of the neglect this business showed her. If you love your pets, if you ever want to see them alive......keep them away from Fantasia Euthanization Resort Pros: They are neglectful, hateful people! Cons: My kitty died two days later more

One ""Pro"", many ""Cons"" 4/2/2010

Pro: Pros: My girlfriends dog is alive Cons: My girlfriends dog smelled like it was dead more

What a Great Kennel for Dogs! 12/25/2009

Since moving to the Reno area a few years ago, we have used Fantasia Pet Hotel each time we leave for an extended period of time. Pros: Conscientious Owners, Great Staff, Clean, and Happy Dogs more

Fantasia Pet Resort in Reno - Complaint about Negligence 11/21/2009

I just picked up my dog from Fantasia Pet Resort in Reno, NV. When I took her in, she was healthy, brimming with personality and full of life. When I picked her up, she barely acknowledged me, was weak, trembling and looked shell-shocked. When I called to ask the people at Fantasia Pet Resort what had happened, they told me that my dog was drinking water excessively, but they didn't think this was a concern. I pointed out that this is a SYMPTOM THAT SOMETHING IS WRONG. When I got my dog home, she drank some water and started vomiting this thick snot-like substance which was covered in foam. I called the vet and the doctor had already left for the night, so I made an appointment for the next morning. I called Fantasia Pet Resort, Reno NV several more times and noticed how their answers to my questions kept changing. First they told me that she'd been drinking water excessively for a couple of days, then they accused me of bringing in a sick dog. Long story short I had to take my dog to emergency that night. The pads on her paws were cold and she was fading fast. The doctor told me that my dog was severely dehydrated. He also said that I had a choice to euthanize my dog or pay for emergency surgery. I opted for the surgery and my dog had to have her spleen removed. These people had my dog for 8 days. She was groomed on the last day of her visit, people fed and gave her water daily and no one noticed that something was wrong. No one noticed the dramatic change in her behavior. No one called me to say that my dog was drinking an excessive amount of water because no one cared. I dropped off a healthy, affectionate, vital dog and picked up a dying, obviously dehydrated dog. I will never ever go back to Fantasia Pet Resort, Reno NV and suggest that you think very carefully before leaving your beloved pet in their care. Pros: None. Wish I could give them zero stars Cons: They care more about their bottom line than the pets more

SO HAPPY WITH FANTASIA 8/26/2009

Have not used Fantasia since the new owners James/Cody took over. We recently left our dog for a week there while my family took a vacation for the summer. I had the pleasure to meet James checking in and he was so nice!! He showed me all the services that he added and all the changes to Fantasia he has made so far. The kennels were neat/clean and smelled wonderful. The office where I checked in my little dog was nicer than the hotel I was staying at on my vacation. I took advantage of the play time and snacks Fantasia offers while my dog was there. I knew he would be in goog care while I was gone. When I came back to pick up my dog both owners James/Cody checked me out. Both very nice and took time to explain how much fun my dog had on his play time activities. Cody and James took my dog out personally for one of his play days. It is nice to see owners of a business take such pride in what they do. I am so glad I came back to Fantasia. I reccomend this kennel to anyone looking to take a trip away from home!!! Thank you Fantasia Pet Resort and James/Cody for taking such good care of my dog. Keep up the good work!!!! Looking forward to use your services in the future. Pros: new owners, added services clean facility Cons: NONE!!! more

WHAT A GREAT KENNEL!!!! 1/29/2009

MY wife and I are overly pleased with the care our dog and cat recieve at Fantasia Pet Resort. Both our pets enjoy staying at Fantasia Pet Resort. We have heard great things about Fantasia from others who use them and agree it is the best place in town! The kennels are clean and the cat room is wonderful!! The owners have made it a place where pets can stay and have a great time. I would reccomend this kennel to anyone that is looking to board their pet!! Pros: price, clean, availability, new owners Cons: NONE! more

Me and my pets love Fantasia 1/23/2009

I have relocated to Reno last year 2007. I searched all over town to find a kennel for my dogs. I found Fantasia through several great reccomendations from coworkers. Several of my coworkers have used Fantasia for years and have RAVED about the superb. care their pets get while staying there. I took a tour of the kennel and WOW what a terrific place to leave your pet!! All the kennels smelled and looked clean. The grounds are beautiful and my dogs have great yards to play in. They even have a beautiful koi pond. I have used several other kennels out of state and none can compare to Fantasia. I have left my dogs 13 times in the last 12 months. Every time I pick them up they are happy they smell clean and they love to come back. I know the care that Fantasia gives to it's animals is great because i see how happy my dogs are ever time we go back. I am so glad I have found a kennel where I can trust they are being more than well cared for. Fantasia Pet Resort is by far the best place to leave your pet. I have asked other people about Fantasia other than coworkers and they have said the same thing. ""It is a great place to leave your pet""!!! Thank you Fantasia Pet Resort for providing a great place to leave my babies while I am away!!!! Pros: clean, great staff, well organized, my dogs love it. more

Very rude owner - I would not trust him with my pet! 11/13/2007

I too am very upset with James - Fantasia's Pet Hotel used to be so great until he took over. James is a very rude person. He treated me very badly. After talking to him I hated to leave my pet. I thought to myself if he treats customers like this there is no telling how badly he treats the dogs. In addition, the prices have also gone up and every little thing has an extra added cost. I told him to feed my dog am and pm and he did not say there was an extra cost upfront for this - there never had been before. Then the extra cost was tacked onto my bill. I don't know how Fantasia's will stay in business with a owner such as him. I have not taken my dog back there since. I DO NOT TRUST THAT MAN! Pros: Not sure if there is any since James took over. Cons: Poor customer service, does not return calls, very rude person, did not open on time. more

Be careful what you leave here, the staff may misplace it 9/5/2007

Fantasia Pet hotel use to be the best place to leave your pet, but since the new owner James took over apparently misplacing items is not uncommon. Pros: Place is clean Cons: James the owner more
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Additional information

  • Hours:

    Mon. - Sun. 7am - 6pm
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    North Valleys
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