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Family Health Care Ctr - 1 Reviews - 2800 W Broad St, Columbus, OH - Surgeon Reviews - Phone (614) 274-4171

Family Health Care Ctr

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2800 W Broad St
Columbus, OH 43204
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(614) 274-4171
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If i could vote 0 stars or negative I would. I called to question why my annual checkup was coded as an outpatient visit costing myself $150 out of my pocket. It was because the...

Absolutely TERRIBLE experience! 7/20/2011

If i could vote 0 stars or negative I would. I called to question why my annual checkup was coded as an outpatient visit costing myself $150 out of my pocket. It was because the NP (I've never once seen the actual doctor by the way). I was told everything would be coded as an annual check-up so insurance would cover it and it was coded as an outpatient visit. The first person I talked to in billing was very argumentative and childish and even mocked me and talked in a whining voice. When I asked her name, she gave me what turned out to be a fake name and promptly hung up on me. I called back later to speak with the office manager, she said it was my fault for not declining the treatment. I explained that I didn't know their office protocol and was told it would still be coded as an annual checkup. I stayed calm and professional even though she was extremely defensive, argumentative and beyond rude. When I brought up the fake name and rude services earlier, she said that has nothing to do with your situation and has no impact. I caught her going back on what she said earlier on the conversation and she tried to flip it that I was making it up. I told her she was being unprofessional and she responded with ""K, thanks. not my problem. Bye."" and hung up. Absolutely unprofessional, don't care about their patients, and I will NEVER be returning. more
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Additional information

  • Hours:

    Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
  • Payments:

    Visa, Master Card
  • Neighborhoods:

    North Hilltop, Hilltop
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