Falcone Volkswagen's service dept failed to replace the drain plug correctly when doing an oil change on our car. The engine ran out of oil on the highway with my infant son in the car. We agreed to work with the dealer and entend the warranty when they claimed that the engine had not been damaged-they agreed to extend the engine warranty to 100,000 miles. Now at 80,000 miles we are ready to move cross country and have discovered that there is significant damage to the cam shaft, per a highly respected independent mechanic who is highly rated by the bbb and on Indy's A-list for mechanics(Falcone is not a member, btw). Falcone stated that there was nothing wrong with the engine even before he let his mechanics look at it, but when we went in to inspect the engine with them it had not been cleaned and the mechanics did not know which tools to use to turn the engine to even look for damage. They still refused to see anything even after they were clearly shown the stress cracks and discoloration of the metal. Stay clear of this dealer, and unfortunately since VW USA has sided with the dealer in this case we are out $3000 for a repair and will not be buying a VW again, even though I love my diesel Jetta. It's all just very very sad.