I called for directions on the way to this hotel and was first given the wrong off ramp, and when I did arrive I was disappointed in how much further it had been away from my original phone request to be close to the Tacoma Dome. I immediately asked the front service desk if they could call another location closer to see if there were any accommodations for the following night. They were not only rude to me, told me they couldn't call and gave me the 1-800 number. I did call and complain about the service and rudeness, my traveling companions picked up also on the tone of the front service desk attendants. Very disappointing.