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Fair Oaks Ford Lincoln - 2 Reviews - 2055 W Ogden Ave, Naperville, IL - Ford Dealers Reviews - Phone (630) 355-8140

Fair Oaks Ford Lincoln

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2055 W Ogden Ave
Naperville, IL 60540
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(630) 355-8140
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Reviews

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Best

I recently purchased a 2012 Ford Focus Titanium. I was working with salesman Jeremy Bloom and also had help from Finance manager Jeff Gose. They were outstanding. They helped me f...

Worst

All reviews seem positive

Editorial review from Citysearch 3/6/2014

Excellent experience. Even while we waited all the associates were attentive. Paul was knowledgeable and very professional. Robert was friendly and all were patient and not pushy. Very pleased. more

Editorial review from Citysearch 1/29/2014

Had a great experience! It did take longer than expcted though... if there was a way to change that I would give them a 9/10 more

Editorial review from Citysearch 1/26/2014

We went here for our new Ford Escape. The personnel were decent enough. They did take longer than anticipated to get our deal completed given that we were X plan customers and there was not much we wanted added to the car. The woman who originally started helping us took on 2 sales at once so was juggling us both the entire time and thus we stood around waiting for her to finish our deal while our infant twins screamed and everyone pretended not to notice. Other than that, the service dept is nice, customer service is good enough. What can you expect from car salespeople? more

Editorial review from Citysearch 1/2/2014

Took delivery a couple of days ago and can't say enough positive about the experience. Great handling of all my needs. more

Editorial review from Citysearch 1/2/2014

Unexpected stop got me a beautiful new Lincoln MKZ! We love the new Lincoln styling and features. Thanks for a wonderful buying experience! Ask for Jeremy Bloom.\r more

Editorial review from Citysearch 12/29/2013

We went to Fair Oaks Ford Lincoln in Naperville on Saturday morning to look at the 2014 Focus. I can't say enough about our positive experience! \r The facility is well organized, clean, modern, and well appointed. The customer waiting area is functional and beautiful.\r But above all, the selection of vehicles, the knowledge and professionalism of the staff, and attention to detail is beyond compare!\r We quickly found a vehicle that had everything we wanted at a reasonable price. We had the pleasure of working with Pam Hammersmith. She is extremely knowledgeable and personable and spent time to ensure we comfortable with the vehicle and the entire purchasing process. \r Within approximately 2-1/2 hours we were out the door with our new 2014 Ford Focus!\r I would highly recommend Fair Oaks Ford Lincoln for your next vehicle! more

Editorial review from Citysearch 12/28/2013

I have been driving a Ford 2001 Econoline for the past 13 years. It lasted because of the excellent service and honest, straight forward advise I received from Fair Oaks Ford/Lincoln service department. One of the best service person I have ever worked with was a gentlemen by the name of Wayne Miller. His straight forward, honest and friendly approach kept me coming back knowing I was getting the best service possible. When he told me that the Van was starting to have serious problems, I new I had to start looking for a new car that would fit our family of 6 (and 3 dogs). In the past, I have bought several cars from Pam Hammersmith at Fair Oaks. She is extremely knowledgeable about Ford and Lincoln products. She is personable, no pressure, honest and spent several hours with me making sure I new everything about the cars I was looking at. \r \r Even though I have had a great relationship with Fair Oaks Ford/Lincoln, I owed it to myself to look at other dealerships. I looked at Audi, BMW, Lexus, Acura, Mazda, Buick, GMC, Cadillac and other Ford Dealerships. Since I am 6'-4"", it is a challenge finding cars that are comfortable and roomy for others when I have my seat all the way back. After test driving and ruling out a number of choices, it was between Ford/Lincoln and Cadillac. Cadillac was the only other dealership that actually gave me the time of day and no pressure. I saved Ford for last. Cadillac was very tempting but I would have to make sacrifices.\r \r I went back to Fair Oaks Ford/Lincoln. Pam's service, knowledge and the willingness to make sure I explored all choices was far more superior compared to all other dealerships I visited. She went so far as to make sure I test drove all cars I was interested in and comparing the measurements between cars to make sure I had the most room! Also, Wayne Miller kept checking with me to answer any questions I might have on the car's performance and repair record. He also told me what car engines I should stay away from that had a few issues with in the past year. I have never had that level of service before. \r \r After all the reading, test driving and the research on line, my wife and I decided on the 2014 Ford Flex. Since Fair Oaks did not have the vehicle I was looking for, they found it and had it back at their dealership within a day even though it was in another state, several hours away. Unfortunately my family and I were leaving the next day for a long weekend and could not pick up the car till after Christmas. Pam called me to even say she was sorry not to have the car in time for our trip. Could you believe that! It only took them a day to get and she was calling me to say she was sorry! That personable touch reinforced that I made the right decision to buy it from Fair Oaks Ford. \r \r The service didn't stop there. I then received calls and texts from Robert Wojtan to let me know the progress they were making with the extras I wanted that the dealership was suppling. Even though he was off, Robert still kept in touch with me. That goes above and beyond the call. \r \r When we came in to pick up the car the day after Christmas, it was ready to go. Everyone was very hospitable, caring and thoughtful. Even Wayne Miller came over to make sure I was satisfied. \r \r Usually I do not write reviews, although, I wanted to make sure everyone new about the experience we had at Fair Oaks Ford/Lincoln. Thank you to all that helped us there and I am sure anyone reading this would be doing a disservice to themselves if you do not consider stopping by Fair Oaks for the best service possible. more

Editorial review from Citysearch 12/11/2013

Great place to do business with. Everyone was very helpful. Pam did a great job teaching us how to use all the capabilities of the car. more

Editorial review from Citysearch 11/18/2013

I visited Fair Oaks this weekend and walked away with a new Ford Focus. The experience was the best that I had ever received at an auto dealership. Robert W. and Jim S. and the other staff were fantastic. \r \r Thanks Fair Oaks!!! more

Editorial review from Citysearch 11/10/2013

Love this place Craig showed ,me the 2014 Ford Fiesta!!! LOVE IT!!!! They guided me on how the radio and sync worked. By far the easiest way to buy a new car. Thanks Fair Oaks! more

Editorial review from Citysearch 7/30/2013

Just purchased a 2013 Ford Edge Sport. Unbelievable car unbelievable dealership. Clean comfortable and very accommodating personal. Clint did a great job helping me get into the vehicle I was looking for. I will be recommending them to all my friends. more

Editorial review from Citysearch 7/30/2013

Totally as good as it gets!! I was referred to Fair Oaks, specifically Jeremy Bloom, by a friend. From start to finish the entire process was a breeze. I haven't owned a car in eleven years and felt like a fish out of water. But Jeremy, with his easy going spirit and humorous personality made me feel at ease. I live in the city and didn't make it out there until 7pm. By 9:15pm I was rolling out of Fair Oaks in my brand new wheels. It felt amazing. Thank you!! High five!! Right on!! \r \r If you want to buy a car. Reach out to Jeremy. He will give you the no nonsense experience you deserve. \r \r He is my favorite. more

Editorial review from Citysearch 7/27/2013

We just bought 1 car and leased another from this dealership and it was a great experience. Jeremy Bloom, our salesman, was fantastic- very knowledgable and professional. more

Editorial review from Citysearch 7/20/2013

Purchased an Escape yesterday at Fair Oaks Ford/Lincoln and was very, very pleased with the service and assistance I received. The entire staff was friendly and willing to assist in every way possible. In sum, my car buying experience was excellent and easy because of them. Brandon and John K. were amazing- answered my many questions and provided me the answers, much time, and high levels of expertise and knowledge. I couldn't have had a better experience and highly recommend Fair Oaks- they are the best (especially Brandon and John K) and will assure your complete satisfaction. more

Editorial review from Citysearch 6/19/2013

I have purchased my last 3 cars from Fair Oaks Ford and would recommend them to anyone. They are knowledgeable and friendly but not high pressure. They work with you to ensure what you purchase will fit best with your budget. Their service center and technicians are wonderful and know what they are doing. I would recommend their service dept. for your repairs. I've had my cars in for diff things and they did a great job. more

Editorial review from Citysearch 6/4/2013

Fair Oaks is a great place to get a car! I've bought my second Ford, and got the same salesman from the previous 6 yr old purchase. the salesman was very personable and helpful in the new purchase. It was good working with an old friend! more

Editorial review from Citysearch 6/2/2013

Just leased a 2013 Focus from Jeremy Bloom. Great experience. Very nice guy. Highly recommended more

Editorial review from Citysearch 2/2/2013

Bobby DeAnda was great to work with. He got us our price, and delivered quickly and painlessly. more

Editorial review from Citysearch 11/20/2012

We had a great experience with Jeremy and Fair Oaks Ford-Lincoln. We feel a great about our purchase and will definitely recommend them to others! more

Editorial review from Citysearch 11/19/2012

We just bought a new 2013 Ford Focus (our 6th vehicle from this dealership). The car buying experience was so easy! We dealt with Craig and Jeremy. Craig located the exact model with the options we wanted and had it delivered to the dealership the next day. Jeremy was awesome! He has first-hand knowledge of the new Focus (since he owns one). He took his time us, went through all the paperwork and then before we left, did a complete overview on the car and showed us all the new touch screens and options. Would definitely recommend Fair Oaks Ford Lincoln - make sure you ask for Jeremy! more
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