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Factory Mattress - 1 Reviews - 11523 Carolina Place Pkwy Ste C, Pineville, NC - Furniture Reviews - Phone (704) 542-9331

Factory Mattress

11523 Carolina Place Pkwy Ste C
Pineville, NC 28134
(704) 542-9331
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Factory Mattress - Pineville, NC


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I was so disappointed with my recent visit to "Factory Mattress" that I wrote a letter to the Better Business Bearu. I was the only customer in the store standing right at the cou...

Extremly poor customer service! 2/27/2008

I was so disappointed with my recent visit to "Factory Mattress" that I wrote a letter to the Better Business Bearu. I was the only customer in the store standing right at the counter as one employee talked to his friend on the phone and laughed. He told me that the gentlemen in the restroom or back room would help me, which ever. Anyway the store manager comes out of the room and walks into another as if I wasn't there. I being upset asked "Is someone going to help me or do I stand here looking stupid". The gentlemen on the phone, if thats what you want to call him kept talking and the store manager remained in the office. I am a African American male and the two employees are white so you can imagine how I felt as well as what I was thinking. This is not a discrimation is but I sure felt that way. I contacted the corporate office and left the manager a message but of course he never called back. Anyone reading this message please consider taking your business elsewhere when looking for a mattress or futon. Pros: Poor customer service and management staff. Cons: None more
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Owner Message

  • <p>Founded in 1974 in Charlotte, NC, family owned Mattress Source has 30 locations servicing both North and South Carolina. We were one of, if not the first, mattress only store in the nation. Our low pressure sales staff is factory trained to provide an informative and pleasant shopping experience. With over $2 million in inventory, we are able to deliver most purchases by the next day. Focused on customer satisfaction, Mattress Source offers a 90 day comfort guarantee, 5 year extended warranty and a 15% price guarantee on most purchases. With over 50 models of Sealy, Simmons, Stearns & Foster, Tempur-Pedic and American Sleep, we have every comfort and price level available</p>. <p>Mattress Source offers over 50 mattress models as well as adjustable beds,mattress protectors,pillows and other sleep products.</p> <p> </p> <p><strong>PRICE GUARANTEE</strong></p> <p>Mattress Source offers a price guarantee that if you find a lower price on a comparable model from a local competitor we will beat that price by 15%. You must bring in that companies ad or have the price and product written down on that company's brochure or business card. We don't match web based prices. See store for details.</p> <p><strong>COMFORT GUARANTEE</strong></p> <p>Mattress Source’s goal is for you to be completely satisfied with your purchase! Please take as much time as possible when making your mattress decision. Bring your sleeping partner for this very important decision,so that both of you can agree on the perfect comfort level of firmness you both desire. Your new mattress set is warranted,by the manufacturer,to be free from factory defects in material and workmanship. If for some remote reason your new mattress has a defect,the manufacturer will replace your defective piece with another piece of the same model. Manufacturers do not offer exchanges for different models. It is very important for you and your partner to take as much time as possible in making the selection that is perfect for you both. See store for details.</p> <p><strong>EXTENDED SERVICE POLICY FOR YOUR NEW MATTRESS</strong></p> <p>The superior quality and craftsmanship of the premium mattresses and foundations sold here allows Mattress Source to offer the purchaser an extension beyond the manufacturer’s warranty period. The warranty policy extension will add an additional five (5) years to the manufacturer’s warranty period over and beyond the manufacturer’s warranty. If during the extended period,services are required due to defects,Mattress Source will repair or replace the defective merchandise at company discretion. Replacement of the mattress or foundation does not extend the duration of the limited warranty or begin a new limited warranty period. Mattress sest must be clean. This warranty is given by Mattress Source only to the initial consumer purchaser and is not transferable. The Extended Warranty applies to mattresses purchased in sets only. Customers must provide proof of purchase to validate this service policy. If identical materials are not available at the time of the repair or replacement,Mattress Source reserves the right to substitute materials of equal quality. Floor samples,as is and discontinued models do not apply.</p>