Check yelp for a plethora of horror stories. That's where I wrote mine. If there's a positive comment of any sort about this place on here... it's got to be someone with an interest. Seriously, save yourself some heartache. If you must go to a kinkos, go downtown, face the crowds, and you'll probably get someone a little more professional with a lot more experience. Maybe. In general, I avoid all kinko's and find any other alternative. There ARE small business copy centers would would love your business, who will treat you with respect and exhibit professionalism. None of which you will get at this kinkos.
Cons: service, quality, attitude