I'm a local business man in the community and thought I would stop in to buy some printer ink since it was close to my business. Terrible customer service. No one in the store is knowledgeable about the products so don't bother asking for any assistance. Employees have their own unique way of saying you don't belong in here by ignoring you to help customers of their preference. They have a store associate by the name of Mark K. that racially profiles minority customers by referring to them as threatening people (literally! He printed on my refund receipt!) even though they spend just as much money in that particular area as anyone else. Poor service. Biased staff. Worst experience as a customer to any fed-ex store ever. I will never spend my money with them as long as Mark K. And staff is employed. NEEDS MAJOR RESTRUCTURING!!!