I too went in for an oil change. I live close by and have used them before and received coupons in the mail. I was use to being manipulated and pressured by them, but often times refused all their extra ""suggestions"" that jacked my bill up to $150 or $200, and insisting that i only wanted an oil change, where then the smooth talking mechanic ie (deal closer) would reply, ""they charge even more at the dealership"". I shrugged those remarks off and said calmly ""that I only wanted an oil change"". They then asked If I wanted a new air filter? I asked to be shown my current air filter (knowing that it had recently been changed). I followed the charlatan out to the garage and was then told ""that the current filter could last a little longer but that they did sell a lifetime warranty on their special air filters. I said I would pass and wandered back to the waiting room. I waited for 30 minutes or so before I got anxious. I went to the garage and asked if my car was done. The manager approached me and beckoned me away from my car. He said they were just cleaning up a few things and it would be ready in another 10 minutes. I walked over to the Sombreros across the street and got a taco and ate it. When I got back, my SUV was done and I paid my bill and drove home. The next morning I walked out to my garage and noticed that my hood was not sitting flush on my car body. I opened my hood and discovered the struts that held my hood up were damaged ie bent, as if one of the mechanics slammed the hood down while a service hose was still under the hood causing harm to the hydraulic struts. I immediately drove over to the Ez lube and told the manager. He phoned the corporate office and sent someone out. The guy looked at it and said ""since I left the premises they were not held liable"". I was saddened deeply because I kept my Jeep in immaculate shape and was positive that the damage was caused by the mechanic. Needless to say I do not use them anymore.
Pros: it was near my house
Cons: dishonest swindlers, not members of the better business bureau