this was the worst experience I've ever had with customer service,explanation of fees, and receiving my glasses. I was told it would take 8 to 10 business days, its been a month and a half and still no glasses! They were awful and the explanation of fees, you think you are going to go in there and pay a certain amount and all the sudden it's $200 more than what you had expected. I had called to see if they accept my insurance, they said yeah I no problem we work with them. To me. Says yes we accept your insurance and you will have coverage. I get there, and after I have had all the exams they tell me we don't fully accept your insurance, but we give you a little discount. I ended up paying over $200 more than what was previously disclosed to me. It was very misleading, the customer service was terrible, I will never go there again and I will tell everyone I know not to come here. I've worn glasses since the third grade, & I have never had such a horrible experience. Save yourself the time money and aggravation and go somewhere else, anywhere else!