From the moment you schedule your appointment, you are greeted with professionalism and warmth. Dr, Bun (prounanced "Boone") always takes the time to listen to my concerns and my 1,000 questions about my ageing eyes. She makes sure that not only do I have the correct prescription but that also the brand and style of contacts sits well on my eyes to reduce friction or discomfort. I also appreciate the on line appointment scheduling. They respond quickly . Insurance can also be confusing but the entire staff , in particular Katie, takes the time to explain any rebates and offers you her card to contact her in the event something doesn't go right. I've been coming for many years and although I could switch since I have insurance...i chose to remain with this group.