I discovered Exceptional Nails when looking for a place that offered the new CND Shellac nail polish and was very pleased with my initial visit. I referred many friends and even my mother to the salon to try the Shellac Manicure. However, the second time I went, Amy, the salon owner swapped out the Shellac Manicure Polish with a cheaper gel alternative. She still has the shellac on display, and when I asked for Shellac she said it was available and quickly seated me with the next available technician. It wasn't until the base coat was applied that i noticed that not only was it a different color than what I'd asked for, but it was also a different brand. She uses Harmony Gel Nails which is a cheaper, lower quality, and completely different product than Shellac. When I confronted her she acted as if she had no idea what I was talking about. After speaking with her husband, who agreed that what his wife did was dishonest, i received a full refund. My advice to you is to BEWARE and make sure that you are getting what you're paying for when you enter this shop!