It's rare that I give an auto repair shop two shots at fixing my car when it does less than stellar work the first time. However, after I penned a less-than-positive review on another site, the owner, Brad, emailed me asking for a second chance to correct situation. When I first took my '94 Mercedes-Benz to Excalibur, I asked them to repair the heater/ac and oil lamp light sensor. Neither of those things were fixed but they managed to charge me $500! As you can imagine, I was not happy! Brad accused a newly hired mechanic for the incompetent service and that MY review prompted his firing. This time, he promised me that HE would personally do a thorough inspection of my car. It had been a few months and by now, my car was dying on me when I would drive it for more than 30 minutes. So I gave Excalibur another chance to redeem itself. Well what did Brad and the guys tell me this time: I SHOULD GET RID OF MY CAR!!!! Saying the repairs would cost more than the car was worth!! When I pressed the mechanic foreman, Anandas, about what specifically was wrong with my car and how much it would cost to restore, he COULD NOT tell me! Instead he showed me cell phone photos he took of the underside of my car; pointing out the rust and saying the gas and brake lines would eventually have to be replaced. (Had he and Brad actually taken a CLOSER LOOK, they would have found that the gas and brake lines had ALREADY been REPLACED.) Of course, this ""diagnosis"" and ""advice"" was on the house! Angry that these so-called mechanics wasted my time and money (cab fare), YET AGAIN, I took my car to another, reputable shop. They not only pinpointed the problem (a faulty air mass meter) but fixed it in less than a day. Plus the mechanic gave me a computer generated list of what needed to be repaired and said it would cost $2,500 (parts and labor) to totally restore my car. Brad called me a week later to ask if they resolved my problem to my ""satisfaction""! Seriously?! I told him NO and asked for a refund. He tried to persuade me that I got ""value"" for the job they did, even though he admitted that the job his guy(s) did was ""INCOMPLETE""! He refused to give a refund and stood behind his shop's lousy ""work"". Based on my experience, I don't know how Excalibur managed to get its five star rep. Do yourself a favor: AVOID these con artists!