WinterTravel, your basing your opinion on one tour. You clearly had a one off experience. Please do the responsible thing and go on multiple tours before you right a review like this, or at least specify your limited credibility. Doing so eliminates the possibility of abnormality (I'm sure we both remember our high school science experiments :D). I have been on several tours now and have a good picture of the business. The tours range from all activity levels and each experience has been a different activity level for me. Evergreen escapes has some of the best provided equipment and the best inclusive lunch I have had for being in middle of nature. The guides are extremely knowledgeable and make it a very exciting experience! WinterTravel, your complaints are not accurate for what you signed up for. Your problems are easily solved if you book a private tour with Evergreen Escapes. The disappointment you experienced can be found in errors made on the user side, not the company. If you want something specific, you need to ask for it, otherwise, don't complain.