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Evans Automotive Service Center - 308 Reviews - 11225 Lillian Hwy, Pensacola, FL - Auto Parts Reviews - Phone (850) 455-7374
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Evans Automotive Service Center

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11225 Lillian Hwy
Pensacola, FL 32506
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(850) 455-7374
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Evans Automotive Service Center - Pensacola, FL
Evans Automotive Service Center - Pensacola, FL
Evans Automotive Service Center - Pensacola, FL
Evans Automotive Service Center - Pensacola, FL
Evans Automotive Service Center - Pensacola, FL
Evans Automotive Service Center - Pensacola, FL

Reviews

( 288 )
( 11 )
( 3 )
( 3 )
( 3 )

Best

It is a friendly, family like atmosphere with great service

Worst

Decided to try this shop because it was closer than our mechanic across town and they offered a shuttle service home. What started off as squeaky brakes turned into a $1300 quote....

Great Service with Friendly helpful Staff 11/27/2017

It is a friendly, family like atmosphere with great service more

Professional, thorough and friendly. 11/23/2017

The entire staff was very professional and friendly. Fixed the truck quickly and just fixed what was needed. Glad I found them... more

Friendly staff, wonderful service ! 11/17/2017

No hidden fees. They greet you with a smile from the beginning to the end no matter how big or small the service may be. more

Friendly efficient staff 11/17/2017

Although the needed repair bill was painful, Evans did a good job. I especially appreciated the time they used to put my truck on the hoist and show me and explain the function of the emissions control system on our vehicle. more

Great service 11/16/2017

You listened to an old woman and responded well. more

Nice people ans good service 11/15/2017

Car would not crank twice and AAA got it started both times. Both times they said the battery and alternator were "good". You folks replaced the battery.. So far, so good! Will have wait and see more

technical experts 11/12/2017

They give a thorough diagnostic and provide excellent repair service. more

Repairs completed, but very expensive. 11/11/2017

My 1993 Honda Accord Wagon would not start. Based on positive internet reviews, I had the car towed to Evans Automotive. I gave Linda a printed sheet with a description of the starting problem, along with attempts to repair the issue. Since the car was in the shop, I also asked them to look into two other issues: a non-working horn, and the Anti-Lock Brake light (ABS) on. The car was dropped of on Monday, October 30. I called the following Thursday, November 2, and Linda said that they were still working on the car, and she would call me the following day. On Friday, she called and said that they needed to keep the car over the weekend, and the bill was currently at $900.00. On Monday, 11/6, Linda called saying that they had not finished, and thought it would be ready by Wednesday. Linda told me that they had repaired the starting problem, and were working on the horn. When I heard that the cost, so far, was around $1,000.00, I told her to cancel the ABS light repair. On Wednesday, 11/8, Linda called saying that the car would be ready on Thursday, 11/9, and that the total bill would be $1,108.92. When the service manager called, saying that the car was ready, I asked him to have the owner review the bill to ensure that it was accurate. The service manager told me later that the owner had reviewed the bill. Please remember that this is my first visit to this shop. In reviewing the bill I saw that, for each of the three items listed, Evans had charged a diagnosis fee: $104.65 for the Brake light, $104.65 for the horn, and $209.30 for the starting problem. The repair parts included a distributor cap ($72.26), a relay ($147.85), and a roll of wire ($22.00). The towing fee ($70.00) was included on the bill, as I expected. When I picked up the car, it had been washed and vacuumed. The car started and ran well, and the horn worked. Since I was a new customer, I received a blue bag with some candy, a small flashlight, and a certificate for a free car wash. From my limited experience with Evans Automotive, I learned ithat, for each problem that you ask Evans to check you will spend at least $104.65. In my case, the total diagnostic fee was $418.60 ($209.30 + $104.65 + $104.65). Had I known this, I would not have had them investigate the horn or (ABS) problem. If this fee was mentioned, or printed on the sheet that I signed, I did not notice it. This shop did repair my starting problem, and my horn, and the total cost was $1,108.92. I cannot recommend this business because of the cost. more

Great service 11/11/2017

Took my truck for an oil change and had it return in a minimum amount of time. They told me what I needed done and cost. more

Performance 11/10/2017

My experience with this company is that they are service oriented. The office personnel is knowledgeable and efficient. The work they’ve done on my vehicles has been excellent! I would recommend this company to anyone needing work or maintenance done on their vehicle. I am a customer for life! more

Simply the best! 11/8/2017

Honest, professional, friendly family environment, office & bathrooms always clean, fair prices, leave your vehicle & they will drive you home/work and return to pickup when vehicle is ready more

This truck was brought in to find out why it didn't start. Not only did I not get an answer, I ended up with a three page breakdown of everything that was wrong 11/5/2017

I have recommended Evans to several of my friends. What I don't like to have to say to my friends is "watch out on an estimate", everything but the kitchen sink will be on the estimate. I hate to think that because I am a woman and probably don't know a lot about cars, that I was taken advantage of . At this time, I will not recommend Evans auto. more

Service 11/4/2017

Curtis Evans and his crew has for many years provided my family with great service more

Vehicle Detailing 11/3/2017

Always a pleasure doing business with Evans Automotive - - nice people, quality work, and competitive prices. more

Helpful, friendly, knowledgeable 10/30/2017

My 2005 Honda Pilot needed a CV axle repair, which was thoroughly explained to me. A couple of smaller items were taken care of as well. All handled very professionally. Thank-you very much. (Sorry I'm late!) more

Friendly-quick to take care of your needs. 10/21/2017

Want a super clean-up job for your vehicle ? This is the place. Great job, Patrick!! more

Customer service is amazing! 10/15/2017

I’m so pleased with the service, they told me everything that was wrong, not just one thing. It was all fixed in a day and a half. The customer service was amazing and I was pleasantly surprised with the fact that the cleaned both the inside and outside of my vehicle. I wish y’all could be everywhere I go, thank you so much for you’re great service and amazing employees !!!! I wish I could give more than five stars! more

You have the right team and approach to car repair! 10/9/2017

MY Lincoln is finally running fine! thanks for all the help and profesional attitude, I was at the end of my rope with this car, and thanks to you and your team I put the rope away! thanks. more

2012 Buick Enclave 10/4/2017

Professional, friendly service. more

Great service! 10/3/2017

The team at Evans was able to fix my flat tire quickly and professionally so I could get back to enjoying my vacation. more
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Owner Message

  • Automotive Repair and Maintenance, Tire Sales and Alignments, Vehicle Detailing

Additional information

  • Hours:

    Mon-Fri 8am-5pm
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    Heron Bayou
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