I have a 17 year old Volvo, so I'm accustomed to getting work done. But never in all the Volvo shops I've taken her to have I been treated as poorly as I have here. In the past 3 months, I've taken my car here 4 times, and not once have I received an estimate before work was completed. Every time I have been promised an estimate before work was done. I went to pick up my car yesterday and brought it up to the owner John that this was the 4th time I've been promised an estimate and did not receive one, and he started yelling at me! Apparently he doesn't have time to call customers and see if it's ok that they go ahead and do work unless the work is over $50! Nowhere does it say that, and I've had work done for a few hundred dollars there on multiple occasions. No call. When I tried calmly to explain to him that it's not the $50 - it's the entire principle, and good business practice, he continued to yell at me and then said fine - I give you the work for free. That seemed like a sure sign of a guilty conscience. I didn't care about the $50 - I would have much rather had him just apologize and treat me like a human being. I really wanted to be able to take my car here, but after these bad experiences, I can't justify it anymore. I would not highly discourage anyone from going here if they want to be treated with the slightest bit of respect.
Pros: Not a dealership
Cons: Terrible customer service