I've personally known the owner and his wife for many years, but recently they hired a new employee that rubs me the wrong way. When I moved into my own place (I rented for many, many years) it needed some renovations. Nothing major that my daughters and their spouses couldn't handle.
At any rate, my daughter's boyfriend suggested I rent a sanding machine for one of the jobs. The owner was not there the day I went but the new guy was. I paid for the machine and sand paper and left. That would have been the end of it, had it not been for me returning the machine as well as all the unused sand paper (out of the whole box of about 100, we used ONE) and not getting a refund for the paper!
Don't get me wrong; if you're in the industry, this is a great place to go; just make sure you're on guard when dealing with the employee.
By the way, they moved from Belvedere, call for new directions.