I have ordered flowers a couple of times form this store The fist time we asked for something blue because the friend who had died was Greek and that is the color my husband asked for. When we saw the flower at the funeral parlor it was yellow. We were not happy. The next time I ordered a flower from there the person who waited on me was very patient with me as I was having trouble finding what I wanted it. The lady went back and forth with flowers to show me which ones she had. My sister-in-law had picked the flower that I would have liked and I did not want the same one. The one I recieved was not like I wanted. She asked if they could use their discretion and I said yes. My sister-in-law's was lovely. I would shop here again but I would only order exactly what I want and ask that it not be changed.