Esquire is very good at what they do and they seem to care a lot about customer service (so much so that they practically stalk you afterwards to get feedback--they need to mellow out with that!). I wish they were a little more affordable and that their drop-off/pick-up hours were a bit more convenient (but that is common unless you take your car to a dealership to be repaired). Nice people. It can take them a while to get to your car, which is difficult if you need it. Almost all our experiences have been good, though, so we'll probably keep going back unless someone introduces us to a good VW mechanic that is faster and cheaper.
Pros: They know what they are doing.
Cons: You have to wait and pay a premium for their expertise.