Here is the complaint I filed:
I was really disappointed with this cruise. First of all, my wife and I had planned this as a romantic cruise and decided on the moonlight cruise only to discover that the cruise ship we were on was flocked by at least 100 middle to high school students. This does not make for a romantic cruise. Then after we are seated I am informed by the "manager" that the waiter will be along for our drink order, I not wanting to wait inquired about getting our own drinks to which he informed me a cash bar was available leading me to believe that the drinks brought by the waiter were included. I ordered 2 pina colada's at the cash bar and was charged a whopping $24!!! Your site says that "Mixed drinks start at $6.00 for Classic brand liquors, $8.00 for Premium drinks." so even if pina colada's are considered premium drinks, we were over charged by $8!!! The liquor used in these drinks was BOTTOM shelf and the amount of alcohol I witnessed the bartender pour was not sufficient for even one drink, didn't even amount to a single shot! I paid reluctantly as to keep this cruise as romantic as possible without killing our mood. Then dinner is ready. The food was cold. I mean cold, not even room temperature. I expressed my feelings to the "manager" who assured me he would "speak with the chef" which did my wife and I no good as our plates were full and we were hungry as we had waited all day for this meal. The selection was terrible and did not fit well with the accompanying sides. We ordered a few more drinks from the "spirit" menu, again thinking these were part of the price we had paid, only to find out hours later when our waiter brought us the bill that they were in fact not part of the price. We were charged $10.50 per drink, need I remind you that your site says "Mixed drinks start at $6.00 for Classic brand liquors, $8.00 for Premium drinks." We had ordered 4 of these drinks. Once again I spoke to the "manager" who informed me that drinks were not part of the price. Fine time to let someone know! Because of poor management, poor communication, and poor organization, this evening that could have been a memorable event in a positive light, became just the opposite and has left a sour taste in our mouth.
Pros: We eventually got to leave
Cons: Too many to list