This location is terrible, I will never rent from Enterprise again based solely on my experiences here. The staff was rude and unhelpful, the only nice lady was the one who picked me up. I recommend renting from Hertz or Budget Rent-A-Car, both are vastly superior. Whatever you do, stay away from the Enterprise location on 3844 N Western in Chicago.
Pros: They'll pick you up
Cons: EVERYTHING ELSE