We had an Enterprise rental set for the Sarasota, FL location in mid-January for two weeks. But the airline had to reroute us to Tampa, FL after a mechanical issue caused us to miss a connecting flight. The Enterprise 800 number person assured us there were plenty of cars in Tampa and that the change would cost us only about $70 more. Unfortunately, when we arrived in Tampa, the Enterprise desk clerk told us they were completely out of cars, and had been all day! I told her that the 800-number person told us otherwise, and she proceeded to say we should never rely on what the 800-service personnel say because they don't know what the reality is ""on the ground"" in specific locations. She was very unsympathetic to our plight, and when we ask what choices we had at that point, she suggested we leave Enterprise and rent a car from another vendor down the hall to get us to Sarasota, merely one hour drive away. When we protested, she finally called a manager to check on car availability, and found that they could indeed accommodate us, but the extra charge was now going to be over $150. Now we regret that we didn't simply rent a car for one day to drive to Sarasota, pick up our regular rental car, and then return the other to Tampa, which would have cost only $50. I was left with a distinctly sour experience with Enterprise at the Tampa location, although we had always been treated well at other Enterprise locations.