This weekend I started finding strange bugs near my bed and got very anxious. After finding Entec on google, I left a message for Jerry, who gave me his e-mail address for me to send a high resolution photo of the insects. Within 10 minutes he had written me back and told me precisely what sort of insects they were (not bedbugs but cockroaches). He was knowledgeable and wonderfully responsive. I will definitely use Entec for any future needs.