The food is okay, the service sucks. They make mistakes all the time, and when you call to get it fixed, they argue with you.
On the menu, Italia Roma salad says fresh mozzarella, basil, roast peppers, over a house salad. A house salad is supposed to be greens, lettuce, tomatoes, walnuts, and cranberries. I ordered one, and it came with all the toppings on a giant bed of lettuce. No tomatoes, no walnuts, no cranberries.
I called up and explained this to the idiot on the phone, and he told me that it was a "different house salad." So either the menu is deceptive, or the food preparers made a mistake that they refuse to correct. Not only that, repeatedly hung up on me. He claimed we 'got disconnected' but it wasn't my cell phone, because I tried from my land line. I didn't bothering calling to argue a fourth time.
I will never order from this place again. I'm tired of the attitude. I'm tired of the screw-ups. Sorry, Emphasis, you're not the only game in town. Even at 2 AM.