I sent a friend a bouquet a few months ago and the customer service was terrible. They arrived on the wrong date. This week I received a huge, very expensive bouquet from this florist with no card included. I called to find out who sent them and the woman who answered the phone said most people don't include cards. She was really put out by my request to find out who they were from. Obviously, I wanted to thank the person who sent them! She took my name and number and never bothered to call back. Sending and receiving flowers is supposed to be fun. Lots of florists send tropical flowers. I would not recommend using this one. They obviously don't care about repeat business.
Pros: flowers were in good condition
Cons: no card included, sent on wrong date, terrible customer service, didn't return phone call