I've been getting my hair cut, colored, styled, straightened, etc. by these folks for many years. No matter which stylist I have (and you can request) I am thrilled with the result. They also offer Aveda products--lots of them--and the staff is knowledgeable about their use.
In addition to understanding hair, the stylists are friendly without being intrusive and overall it's just a great experience to get your hair done there. If you are NEVER happy with your cut--then try them. You might be surprised. Plus, they listen to what you want!