I'll start off by saying the only nice thing about Emich Volkswagen's service center is their waiting area. Unfortunately, everything from the customer service to the actual work done is sub-par at best. The service agent I dealt with was KB Brader, who assured me that their work was personally inspected by him prior to me picking it up and appeared flawless. When I looked at my car, there were several visible defects in the labor as well as additional repair work that they had to do to correct mistakes they made in the process. When I asked KB about the unnecessary additional work, he says that they have to write that it was a customer concern in order to be reimbursed by VW as warranty coverage. When I asked his manager Todd, he admitted that they caused damage while doing the repair work but it was fixed free of charge and so I shouldn't be concerned with what was written on the invoice. I also mentioned the visible defects and his response was that there was no way I could prove that they caused the damage, even though all the parts were brand new prior to their installation. After refusing to fix their poor work, I told them I was going to file an insurance claim against them. They didn't seem to care about how upset I was but fortunately my insurance company photographed and documents all the mistakes that were caused by Emich and I was told that they would go after them for full reimbursement for the cost of parts and labor. My insurance company also noticed that instead of replacing the broken parts that Emich damaged, they tried to glue them back together figuring I would never find out. The saddest thing is that these repairs were supposedly done by their shop foreman, which makes me wonder that if the boss tries to cover up his mistakes by gluing broken parts together, do they allow all their other mechanics to do the same?