Twice we called to have our sump pump replaced and were told that it was fine. After both times, the pump failed and flooded our basement. A temporary drain was established and it took 7 days for them to come back to look at it (of course, we had to call and remind them). Then, when someone did come out, he didn't do anything and I was told it would be three days before an estimate and then we could schedule repair. Meanwhile, our backyard is flooded fromthe temporary drain pipe and vermin are getting in through the open basement window. Not to mention they show up hours after scheduled forcing me to take time off work for nothing!