Because this nursery is also a pond store, and close to my home, I have been there many times over the past 8 years. Almost every time I leave there, I am angry at the rude way I've been treated. The last time I went, I made a promise to myself that I will never go back and never give them more of my money. The owners are the rudest people I've ever run into, and have no concept of customer service. There are two employees that are occasionally in good moods, but more often they aren't. (Probably because the owners did something to upset them). My neighbor had a similar experience with them when she had her dirt delivered (this is not the same person that put in the review also on this site, this is someone else). The cashiers make a point to not smile or talk to you, and the owners and staff will actually frown and give terse comments when asked a question about a plant. Don't go to this place, there are so many other wonderful nurseries in town to choose from. Natural Gardener and Barton Springs Nursery are two of the best.
Pros: close to my house
Cons: rude people, horrible customer service, expensive