Okay, so after waiting for a bit over an hour to be seen,(for a toe nail clipping on our cat, and to look at a little infection, or ingrown nail), my girlfriend and my self were escorted to an examination room by a tech. On the exam table are numerous dirty sutures that have been left over from a previous pet.We have to request that it be cleaned, which the tech does with a bottle of windex, then attempts to proceed without even washing her hands. At which point, my girlfriend and I look at each other, completely mortified. Then, before we can even say anything, another tech barges into the room with a dog in her arms, and says, ""I need this room."" Again,we're mortified. Then, our tech takes us into an adjacent room, which is not an examination room at all, but a stock room, with pallets of food in it, and requests that one of us holds our cat so she can proceed with looking at his toe and cutting his nails. Right there. In a stockroom. After looking at his toe, she then sends us back into the waiting room to wait and see a doctor. We sat back down for a second, before we decided to run for dear life, before our cat catches some disease(s). Or before we do! So we go up to the front desk, to let the receptionist know we are leaving, and are completely ignored by the sleepy-or-stoned-looking tennager at the desk. If there is a Doctor reading this, who is at all concerned, I sincerely hope that you invest some time to speak with your staff about a few basic things. Thank you for reading, I'm going to go take a bath in bleach, and incinerate my clothes now.