I wanted to like this salon, I really did. After splurging on a special Ouidad cut with the owner and "World renowned European Master Stylist" Elie Gerdak, I wished I'd just gone to my regular stylist a Bubbles. The appointment started with Elie asking what products I generally use, so I told him what I use. He huffed, "why would you use that brand?", which turned me off - I mean, Aveda's not exactly White Rain! While he cut my hair, he talked in a foreign language as another stylist looked on - not an egregious mistake, but it felt a little cool after he'd sneered at my product choice. After the cut, which took all of 10 minutes, he put 4 different products in my hair - spritz,pomade, gel, and who knows what. When I walked out, my hair a crispy puff of sticky ringlets, it was all my husband could do not to gawk. The second I got home, I washed out all the gunk, and now my hair isn't half-bad. But buyer beware, for the extra cost of the "expert" cut you get cold service, a quick cut, and tons of gunk in your hair.