I've been to spa all over the world, and receive facial regular basis because I have an acne problem. I called one week advanced to make an appointment and I made a call to confirm for that day driving. Then they said they don't have my name on the list. I gave all my credit card info and etc. And phone reception was very cold and rude and cheap to say 'They are sorry'. Wasted my time. So I went to back next day, still rude receptionist, stood me up in front of her and answering phone calls non-stop. Spa is beatiful, but Janpanese silk facial was boring and nothing special, unresonablly over priced. I wouldn't repeat.