I went to Elegant Alterations to have a pair of shorts taken in at the waist and to have a dress made smaller. When I dropped off my two items, the woman acted as though I was bothering her. She had no customer service skills at all! I figured she was just having a bad day... I returned exactly one week later on the day that my items were promised. The same woman was working. She acted as though she had no knowledge of my shorts or my dress. She searched for my clothing for several minutes, all while acting as though I was a HUGE nuisance. I started to realize that every day is a bad day for customer service at Elegant Alterations. She finally found both of my items crumpled up in a big pile of clothing. Neither my shorts nor my dress had been altered. The woman asked me to return later in the day. I returned and paid over $70 for the alterations. The woman then grabbed my full length dress from the sewing machine and walked across the room all while dragging most of my dress on the floor. She then stepped on my dress! I politely requested, ""I would appreciate it if you did not walk on my dress."" She laughed and said, ""Oh, I can press the dress."" The point is that you do not take someone's brand new dress and drag it across the floor and then act as though it is not a big deal!?!? Anyhow... At home I tried on the shorts. The alteration was OK, but the sewing looked sloppy and the thread used does not seem the best match for the material. But I can live with the shorts. The dress, however, was brand new and could not be worn without alterations. After taking the dress to Elegant Alterations, I could not wear the dress WITH alterations either. The seamstress made the top of the dress so small that I could hardly move my arms/shoulders. So I begrudgingly made yet another visit to Elegant Alterations. I tried on the dress in the shop, and the woman let out the top. Stitching marks, though, from their botchy sewing job remain. And while I was having my dress fixed as best as they could, another customer came to claim her items. She said her clothing was promised two days earlier--but the seamstress had not yet done the work. Ahhh!! The absolute worst part of my final visit, however, was that the woman made a comment to me indicating that I should not be upset over my dress because it was not too expensive. She said, ""We work on dress that cost $6,000,"" and she could see from the tag that my dress cost $140, which is actually a lot of money for a new dress in my closet! So...to summarize...my experience at Elegant Alterations was anything but elegant. I felt as though they LIED to me, CHEATED me, and INSULTED me.