Virtually no problems, but they do charge you if the storm damages your meter outside. They also charge for service calls.
I have used them for a long time, and the employees are usually ok. Although sometimes it's hard to find the right person to contact for your problems. But once that's done, most things are fixed right away. You use this service if you are the city, so you don't have a choice.
Shelby Electricity actually does deserve the highest praise in a disaster. They work hard in making sure you have power in a storm and work hard in restoring power in an outage. I have been impressed with them many times.