I first hired Ed to remove a tree in my front yard and then plant a new one. His price was fair and the work excellent. His two workers, Jose and Jeraldo continued to work for me on a bi-monthly basis for maintenance of my yard. They did a very good job for approx 3 yrs. and I never had any problems. Two weeks ago, I asked Jose to recommend a tree trimmer to trim a tree that's invading my back yard and causing damage to my hot tub. He told me that he could do the work himself and that he would do it in 2 weeks. It turned out, that he was too busy to do it 2 weeks later, but he promised to do it the following week at 2pm. We had agreed on a price and he never mentioned that he wouldn't have time to do the job. I stayed home all day waiting for him and at 3:30 called his cell phone. No answer. Called again about an hour later. Still no answer. It was obvious he was not planning to show. When he arrived for routine service the following week, I was justifiably upset and asked him why he had not had the courtesy to at least call and cancel if he couldn't make it. His response was ""I was busy."" No apology. He then added ""Go ahead and hire someone else. You won't be hurting my feelings any."" I felt that was a very rude response given that he had caused me to waste an entire day for nothing. I then called Ed, the owner of the company who basically told me that he knew nothing about it and would get back to me. He did not call. I finally called him back the following day and was told that ""My guys don't want to work for you anymore."" I asked him whether it was his standard practice to allow his workers to treat customers that way, and he made it clear that he did not wish to get involved and basically made it clear that he had higher paying customers than myself and that he was very busy. He denied having had any other complaints and basically wrote me off, giving me the impression that it was somehow my fault. I wonder how he would feel if someone was scheduled to do work at his house and never bothered to show up or call? I am not impressed and hope that other people will not have a similar experience.