We purchased a used spa from them and they seemed very nice and helpful until an issue arose. When directed to the owner, his response was ""too bad""! The reason I am not writing the specific issue is due to retaliation. We are still under warrenty with them with our used spa. I feel the situation was very small and could have been handled very easily if they wanted to, but they seem to have ego problems. Not to mention the delivery people are extremely rude. I'm sure there are many satisfied costumers out there, but unfortunetly, I am not one. Good Luck, and take this a precaution before buying from Edgewater Spas!