I had to ask for a test strip of the 30 to make sure things would be OK.Without my permission (I was telling her not to BUT she did it anyway she had a glob of my hair in her hand so I couldn't exactly run away)she stuck 40 developer in my hair. She then left me. the other stylist had to go get her to get her to wash it out of my hair. She got dye on my neck and my hand and I asked her three times for a rag get it off. She did not get a rag - I had to wait until a another front desk person came back into the salon part and I asked him. He want and got a rag for me before she did. The strip of 30 was fine. BUT before applying it to my whole head she mixed the 30 with the 40 and did not add more violet. The color we were working with was a red and I asked her to add violet to get it to be eggplant, which was the same color I had asked for in the beginning.The colors was too light she did not have any other clients scheduled but she would not fix my color. When she went to shampoo me, I mentioned that last time it was dry and pointed to a gentler (moisture rich) shampoo and said could you use that she did not say yes or no . She did nod yes though. Then when it came time to shampoo me, she did not sure that shampoo. Instead her hands went for the same drying one she used last time. I asked her not to and she argued with me saying it's all redken products there all good and she refused to use the shampoo I wanted. I believe her name is Ashan. She, again, left me neck covered in shampoo and I had to rinse myself out (she then stuck my dripping wet hair back on my clothes without covering it with a towel). She refused to blow dry my hair. A walk in client cam in and she took them while I sat around waiting for my hair to dry. The front desk guy came in and said you guys have no appointments (her and the other stylist that is) for the rest of the day so you can go, unless you want to stay. They decided to close the salon early. Yet she would not spend time to dry my hair or to fix the color. She said violet is a type of red. I wanted EGGPLANT. EGGPLANT is not a type of red. the strip with developer of 30 was not very red looking. her mixing it with 40 messed everything up. My hair came out red.
It was unprofessional, rude, and miserable. I want a refund or to see another stylist and have them fix my hair. It is a robbery to have paid for such horrible mistreatment and neglect. While I was there another stylist also acted rather unprofessionally- he had styled a woman's hair, went to grab hairspray and instead added an oil (like, for Afros) on her hair- he had to wash and style it over again. It was like being inside of some horrible joke with people off the streets pretending to be able to style hair.