These "4-star" reviews MUST written by employees or friends of employees of ECO - I've been a member at a number of gyms in a number of cities, and these folks are seriously the least helpful and least friendly. The equipment is fine, the classes are fine - but part of that monthly payment (and ECO is one of the most expensive around) is for customer service. I'm not a high maintenance customer, but on occasion when I do have a question, I don't expect employees to act bothered when I ask it, blurt out an answer as quickly as possible, and leave before I have a chance to ask any follow up questions. More than once I've - literally - received a grunt in response to saying hello to the person working at the front desk. To be fair - I have encountered one or two nice people, but they are certainly the minority and - as you might imagine - they are generally busy helping people while the rest of the unhelpful employees sit around watching the walls. Another pet peeve - there are rarely towels available when you come in - and you should have seen the unprofessional "reply to all" email string sent by MANAGEMENT explaining that towels were a "privilege" and not a "right." When management behaves unprofessionally, I don't think you can expect much more from employees Pick another gym....you won't be sorry.