It really depends on who's at the desk at the time. I brought in donations for the animals and they couldn't have been more thrilled. But I've also been there and the person at the desk seemed to have better things to do like read her book so I wouldn't bunch them all in together. There are some wonderful people volunteering there. The adoption rate here is very high so I imagine they have alot of paperwork to get through, hence the busy attitude. But I'd rather that than no pets being adopted out.