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Eastside Subaru - 9 Reviews - 11803 NE 116th St, Kirkland, WA - Auto Repair & Service Reviews - Phone (425) 820-8993

Eastside Subaru

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11803 NE 116th St
Kirkland, WA 98034
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(425) 820-8993
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Eastside Subaru - Kirkland, WA

Reviews

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( 4 )

Best

I am glad I ended up at Eastside Subaru. After going to Chaplin's Subaru and Walker's subaru, I wasn't even sure I wanted a Subaru anymore after the terrible treatment I received....

Worst

Be very careful dealing with this place. I went to Subaru with complete intention to purchase a Forester Premium. Everything was going well until today when it was 8pm and I was s...

Sales Tragedy 3/15/2012

Be very careful dealing with this place. I went to Subaru with complete intention to purchase a Forester Premium. Everything was going well until today when it was 8pm and I was still trying to get a better deal for my trade in car, when the manager of the place walked in and said let's make this all easy and said what do you want to pay for the car, how much do you expect for the old car and said you really think this is how we do business here? He got up and said we are done here. And I was sitting there with the sales guy in shock as to how a dealership could treat its potential customer this way. He said you have wasted enough of my time and I want you guys to leave at which point I said this is not the way to treat a customer and he went further to say I never want to see you guys back here. We were already standing outside and asked what are you threatening us? And the manager had the nerve to say if you stay here I will call the cops. OMG! I have never seen any place that has ever treated anyone this bad I think. I wish I knew the contact information of Bruce Titus so I could ask if this is how his ideal customer experience should look like. I went to the dealership at 6pm kept working with the sales guy until this manager showed up and totally insulted me for not agreeing to whatever they said I should look at as my trade-in and payment should be. Now why would I every go here or recommend this place to anyone? more

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Went for a test drive - they were friendly and not pushy at all 9/18/2011

Went with my wife to test drive a Subaru outback. Matt the internet sales guy was very friendly and knowledgeable. They let us test drive both the 4 and 6 cil versions and answered most of our questions. Not sure how the experience is while buying, after buying or their service dept. but they were very friendly for just a test drive more

Went for a test drive - they were friendly and not pushy at all 9/18/2011

Went with my wife to test drive a Subaru outback. Matt the internet sales guy was very friendly and knowledgeable. They let us test drive both the 4 and 5 cil versions and answered most of our questions. Not sure how the experience is while buying, after buying or their service dept. but they were very friendly for just a test drive more

When the going gets tough, Bruce Titus throws you over the fence... 10/20/2010

I bought a new 2010 Outback from another dealer (Chaplin's), but Eastside Subaru is a lot closer to my home and office so I intended to use them for all my service needs. Easy jobs went well; oil changes and tire rotations were quick and painless. Anything more complicated, however, and their service managers were quick to direct me back to Chaplin's. On two separate warranty issues, they didn't even want to try to investigate. They just threw me over the fence to Chaplin's. The good news is, Chaplin's was able to fix both problems quickly, and without complaining about it. I won't be going back to Bruce Titus. I would rather drive an extra 15 miles through Bellevue traffic to go to Chaplin's. more

Great experience 8/16/2008

I am glad I ended up at Eastside Subaru. After going to Chaplin's Subaru and Walker's subaru, I wasn't even sure I wanted a Subaru anymore after the terrible treatment I received. That changed when I arrived at Eastside Subaru - my salesman was friendly and knowledgeable. And I got a good deal. Not the treatment I expected from a dealer. more

Terrific Experience 2/7/2008

I dealt with Eastside Subaru via the internet... I requested price quotes on edmunds.com and Eastside Subaru came back as the cheapest, plus they offered free lifetime oil changes which really sealed the deal for me. I showed up and worked with Becca and Zach and everything was as promised and easy. It's been almost 3 months now, and I just went in for my first free oil change. The service advisor Toby was very friendly and my car was done quickly. They just redid their building and it looks great, I was able to use the free wi-fi. more

Bought my car from Eastside Subaru 6/8/2007

I bought my car several months ago from Eastside Subaru and they have absolutely been great. The service department was friendly and quick when they changed my oil. And yes, I verified, it was full. I'll keep this post updated, but so far, wonderful!! more

Oil change blunder 1/9/2007

I took my car there for an oil change and double-checked my oil level afterwards. Surprisingly it's around the "low" mark! Took it back and they filled up to the proper level. Can you believe that they didn't check the oil level?! I don't know if I should give them another try? more
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Additional information

  • Hours:

    Sun 10am-6pm, Mon-Fri 8am-8pm, Sat 9am-7pm
  • Payments:

    Discover, Visa, Master Card
  • Neighborhoods:

    Totem Lake
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