Be Aware and Ask questions!
While the Vets (Dr Goode and others) do seem nice, you may want to be aware that while this facility calls itself a Hospital, and they say they offer ""complete care"", i suggest you ask a lot of questions about exactly what your animal will be subjected to.
for instance, they may suggest your pet will be monitored overnight, but ask if they have anyone on the premises who will physically be checking on the animals and at what times are they there?. you may be surprised.
If your pet is being admitted for an overnight stay and you feel they should receive supervision, i personally suggest asking where you can get that type of care.
It's my experience and opinion you will NOT find it here.
I don't know what the rules are for naming a business, but i've always thought the term Hospital implied patients receiving 24 hour supervision in case of emergencies, but in reality, this must not be the case. My suggestion is naming it correctly, or at least something that does not give the wrong message. Is it a clinic or a care center? i don't know..but from my perspective, it is not a Hospital. Just my opinion.
My dog passed away at this facility recently and only afterwards did i find out about the lack of staffing at night....and no...it's not even in the fine print for the waivers you sign. Neither my dog nor myself received much in the way of dignified treatment the I thought would be part of a HOSPITAL>
i wish I had asked and i also wish the staff had given me the option to take my pet to a facility that offers that more complete supervision and care.
I dont know that i will ever get over the fact I did not ask, and for me whats worse ....they did not tell me or offer -- that other care options were available and probably in order.
The vet said they would monitor my dog overnight and for me, that sure implies they have ""complete care"" and staff on premises to check on the patients, but my interpretation was not right.
Additionally, and to my horror, i later discovered dogs are considered ""property"" thus all vets and hospitals only liability appears to be that of replacement costs (value to replace the ""property"" (an animal of similar age/type/health) at most. Am I the only one disturbed by this?