I think everyone in our neighborhood wants to root for a place like this, but the bottom line is, the customer service here is atrocious. I read half of the other reviews and feel like I am in the twilight zone. Friendly staff? More like hostile. I have never been treated with anything but disdain from everyone in this place. I have witnessed shouting matching between the staff, between the staff AND customers, and actually heard them tell customers to get out and take their business elsewhere. Long term staff? Seriously? Ever notice the perpetual ""Help Wanted"" sign? Mmmmm...Selection and Good Prices? Give me a break!! Immediate attention? More like waiting around for 10 minutes only to annoy whoever bothers to come by. And whatever you do, don't ask to return anything! I think some of the people in these reviews have seen this type of behaviour, but others will have to wait. I for one, am over the faux charm and want to patronize a place that actually realizes the value of it's patrons. I really wanted to like this place. How sad.
Pros: Adorable, but...
Cons: terrible, rude customer service