This place ended one of the most horrendous dinners of my life (too bad no zero stars).
First, their food honestly pretty tasty. Their chicken soup is slow-cooked in the traditional Cantonese style and warms the soul. Their specialty whole chicken dish is juicy and flavorful, unlike other Chinese restaurants. Stir fried lobster is a bit dry but otherwise delicious. Snails (if you're into these) are cleaned thoroughly (no sand!) and savory. Peking style pork remains moist but unsoggy even if sitting on the table for the entire duration of the meal, which can't be said of many other Chinese places. If this review was solely based on food, I would rate East Manor 3/5 stars.
The service, however, is ridiculous.
Yes, most Chinese restaurants are notorious for bad service: the long wait for tables during busy hours, inattentive waiter, slow and overburdened kitchen, missed/incorrect orders, the million years it takes for the bill, ... and the list goes on. These levels of inadequacy I was entirely prepared for. These things are not the reason for this poor review, however.
After examining the bill that took 30 minutes to arrive, I discovered that East Manor TAXES THEIR INCLUDED 15% SERVICE CHARGE. I hoped this to be an honest mistake and politely inquired with one of the floor manager. To my surprise, the manager curtly states that this is and has been restaurant policy, and we have to report the tax to the state (as if i have never heard of taxes before). First time encountering this and pretty sure that this is highly illegal, I offered the manager another chance and once again asked if he was sure the bill was correct. The manager condesendingly responds that ""it's like this everywhere, I would know."" I promptly recalculated the subtotal and tax according to the bill and did not pay a dime of service fee, which I felt i was entitled due to the circumstances. This resulted in the manager insulting my entire party in front of other customers, calling us ""cheap""and ""never to come back again.""
He doesn't have to tell me twice.