Through FTD online, I ordered an arrangement for a funeral service. I called the funeral home, Klumpps (Marlene Oehler, Vice President there was fabulous) to ask about the flowers. She was quite honest in describing them, and I quickly ascertained that I did not get much for the total of $85.00 I spent. She gave me the name and number of East Lawn Florist, which had filled the FTD order. When I called, I spoke with Jim (fantastic person) and he kindly explained that I got exactly what I ordered, and took me through the basic intricacies of ordering online. Not always the best way to go! He said, "We guarantee your satisfaction," and then volunteered to take another arrangement over within a short time, before the service. Marlene from Klumpps Funeral Home emailed me to describe how beautiful they were. To have that kind of positive response and caring action really made me want to find a way to write a glowing review of East Lawn Florist in Sacramento.