After working for over 15 years, the pump for our patio waterfall failed. I had East Bay Pump come out and install a new pump. It lasted 5 years and then failed. I called East Bay Pump again, and they came out and installed another new pump. They sent me a bill for $900. I complained about the cost since It was almost twice what it had cost the previous time. Plus they had never given me an estimate re what a new pump was going to cost. In response to my complaint, they reduced the bill by $200., which I appreciated. Then the new pump failed after 9 months. Since it was under a 1 year warrently, I called them. They came out and installed another new pump. Then they sent me a bill for $380. I was astonished as I have never had to pay anything for an appliance or anything else to be repaired when it was under warrently. I called them and they told me that this was their policy. I told them that I was tearing up the bill and throwing it away. If they wanted to collect $380., they should send it to the company that sold them a defective pump. \r
If you are going to use these people, get firm estimates and realize that they are going to send you a big bill if whatever they install breaks down even if it is under the warrenty period.