Rude, defensive. Untrustworthy. All talk. The owner of this cleaner tries quite hard to impress the fact that he caters only to the highest clientele. Hard to believe that any member of the Trump clan would go to this cleaner as I was told. I had a Canadian Goose down winter jacket cleaned here by desperation because it was the closest cleaner. I know that many cleaners will not work with down materials. Upon pick up 3 full days later) the coat was still damp, the down noticebly thinner and clumped which made me worry something was wrong. If this had been explained to be the norm with down I would have been appeased. However, instead the owner became rude and defensive. Since Earth cleaners offers no guarantee I only had more cause to worry. Instead, the man I dealt with became extremely defensive, try to brush me off and continued explaining how he only deals with the best clients (insinuating I was not one of them. I work with actual high end fashion clients daily). I was visibly upset at the thought of losing this jacket (costing over $500). He then was rude enough to tell me he treats jackets over $1000. Bottom line: if you are looking for a cleaner you can trust, Earth Cleaners is not the place. it would be best for Earth Cleaners to invest in better quality service and customer service in stead of rude lip service.
Cons: customer service, quality