My husband and I had our child, an infant, enrolled in the day care program here but really should have kept looking for other options. I can't speak for their toddler programs, so you're on your own there.
We should have known something wasn't right with this school when our child's application and deposit payment for enrollment went missing. It should have tipped us off that they aren't very organized at this day care facility.
At the time of our first tour of the facility, we were told by the director that she would like us to spend time with our child at the start of the day care program to get to know the teachers and help our child ease into the new surroundings. I made sure to clear my calendar for our first week of day care to spend time at the facility, but when I went in for our first day I ended up filling out a bunch of paperwork with my child in a tiny little office and being sent on our way. No orientation was given. No getting to know the teachers and the day to day operations of the infant classroom. Nothing.
They failed to properly interpret our child's signs of being tired, hungry, bored, and/or wet/soiled. For example, we received bottles of untouched formula back when our child should have eaten everything we provided to them for the day. They didn't pay attention to when we told them our child needed feedings or naps upon being dropped off in the morning. Almost every day for five weeks we would receive an extremely soiled outfit upon picking our child up from the facility. We were told our child cried too often throughout the day, and once I was even scolded for my child's unhappiness by one of the teachers. We feel that our child's temperament at the facility was brought upon by their own inability to properly interpret the needs of a child.
Our general feeling is that the teachers have good intentions, but are unable to care for an infant who requires more than a minimal amount of attention. It appeared to us that they tried to put all infants on the same schedule to make things run more smoothly in the classroom, when it actually created a more difficult situation for themselves and the children they cared for. We feel as though if they paid better attention to our child and our instructions, things would have been much more positive for all parties involved.
The director needs to improve upon the frequency of communication with parents about concerns she has with children enrolled in her school. One phone call is not enough.
After leaving this day care facility, we have placed our child in a new school where the quality of care goes above and beyond what we experienced at the Early Learning Center.
Pros: Age range of students, hours of operations
Cons: Lack of communication, patience, and understanding