I made an appointment to see Dr. Steven Miller at Intermountain ENT Specialists in their Highland Dr. location. The receptionists were friendly and apologetic that Dr. Miller was still in surgery and running behind. After waiting 30 min I asked them how much longer and one of the receptionists told me the doctor had just phoned to say it?d only be another 15 mins. Then the receptionist considerately asked me if I wanted to reschedule. I figured since I?d already waited a half hour, 15 minutes more wasn?t a big deal, as I didn?t want to wait another 2 weeks before the next available appointment. It turns out that the doc didn?t show up for another 50 minutes. At that point there were so many patients waiting that he was in a huge rush. In the few minutes he did have with me, he was polite and listened and seemed knowledgeable. The really big problem, though, was that it turns out the Highland Dr. location is only a satellite office. They have no equipment there to do any sort of tests or evaluations! Basically, people only go there for follow ups! I would have to reschedule for another time at their other office anyway. Thus, this visit was a huge waste of time and money for me! What upsets me most is that when I initially called to make an appointment, and explained my condition, the nurse should have told me at that point that I needed to make an appointment at the downtown office because nothing could be done for me at the Highland office. I feel like I was deceived.
Pros: Polite doctor
Cons: I wasn't told that this location was useless for evaluations